David Bolding

• Administered and maintained critical IT infrastructure for a global manufacturing organization, ensuring seamless operations across multiple facilities.
• Led the rollout of Microsoft Intune on Zebra scanners, enabling efficient device management and improving endpoint security for over 300 Android devices.
• Enhanced system reliability by upgrading legacy hardware and implementing proactive monitoring solutions.
• Managed Active Directory and Group Policy to optimize user access and enforce security standards.
• Collaborated with cross-functional teams to support enterprise applications, including ERP systems.
• Delivered end-user training and support, increasing software adoption rates and user satisfaction scores.

Notable Milestone: Led the transition from the legacy Avalanche system to Microsoft Intune for managing scanners, ensuring seamless operations as Avalanche reached end-of-life. This shift provided enhanced device management, improved security, and streamlined workflows, positioning the company to adapt to evolving technology requirements.

• Ensured the security and scalability of IT infrastructure by upgrading firewall systems and implementing advanced GPO-based VPN solutions.
• Finalized the transition from on-premises to cloud-based solutions, enhancing operational efficiency and reducing infrastructure costs.
• Deployed Remote Monitoring and Management (RMM) systems, enabling proactive issue resolution and streamlined IT support.
• Designed and executed IT strategies that aligned with organizational growth goals, ensuring technological advancement and improved system performance.
• Collaborated with leadership to assess and address emerging security challenges, safeguarding critical company assets.

Notable Milestone: Spearheaded the migration from Untangle firewalls to Cisco Meraki, significantly enhancing network security, scalability, and remote management capabilities. This upgrade provided the organization with improved visibility, reduced downtime, and a future-ready infrastructure to support growth.

• Delivered comprehensive IT support for multiple clients, addressing diverse needs such as password resets, server migrations, and daily operational challenges.
• Designed and implemented a reporting system to analyze clients’ MFA and security features, enhancing transparency and improving security posture.
• Automated workflows using Power Automate, including processes for user terminations, device retirements, and custom client-specific tasks, saving time and reducing errors.
• Upgraded hardware and performed OS migrations across various client sites, ensuring minimal downtime and improved system performance.
• Developed and deployed an Intune-based setup for a client, integrating Autopilot for seamless drop-shipping of new devices, streamlining deployment processes.
• Played a key role in improving client satisfaction by proactively identifying and resolving IT issues while implementing scalable, future-ready solutions.

Notable Milestone: Earned recognition for creating award-winning documentation that streamlined processes and improved client support. These detailed and user-friendly materials became a standard for excellence within the organization, significantly enhancing both internal workflows and client satisfaction.

• Delivered exceptional customer service while managing all aspects of IT, serving as the go-to expert for end-user support and technical solutions.
• Migrated the phone system from Avaya to Shoretel (now Mitel), streamlining communication and reducing operational costs.
• Overhauled the ERP system, transitioning from a self-contained environment with nightly sync errors to a live system utilizing multiple cellular services. Upgraded infrastructure from Juniper routers/switches to Cradlepoint devices and replaced stationary computers with robust Surface tablets, enhancing mobility and efficiency.
• Designed and implemented an “Inside Setup,” enabling staff to collect product indoors while maintaining live system connectivity, improving operational flexibility.
• Aided deployments of new medical hardware to support expanded services and improve patient care.
• Automated onboarding and offboarding processes using PowerShell, addressing high turnover rates and significantly reducing manual administrative workloads.
• Played a pivotal role in TBC’s expansion into other states by creating scalable IT processes that supported organizational growth and mission-critical operations. 

Notable Milestone: TBC’s annual revenue increased from $15 million to $32 million during my tenure, a growth largely enabled by the live system setup and IT processes I implemented. These changes were instrumental in supporting the organization’s expansion and operational success.