Information Technology

Mitel Director NCC logs

One of the things that have helped me throughout my struggles with Mitel/Shoretel is the NCC logs inside the shoreline data folder. These logs can be hard to read, and very aggravating. Let’s look at a log example. Below is a table that explains each of the call letters at the beginning of the log….

Help Desk

Local Site Found by a Universal device

We have multiple locations with backup hosted sites. These sites are designed to allow the end-user to access the information they need when the network is down. They are set up with a local database and some basic coding. However, the devices that communicate with the site must be able to go between multiple…